The patient’s consent to participate in the health care service on the operazi website, the best site for remote installment surgeries in Egypt, is valid throughout the specified service period, until the consent is revoked by the patient.
The patient agrees that there are no assurances or guarantees about the results of that service, because he will not be able to claim any refunds based on his personal opinion, or his satisfaction with the quality of care provided, however he will be able to express his opinion through comments about the provider Healthcare.
The telemedicine service provided by the operazi platform for surgeries in installments is non-refundable, because the site reserves the right at any time to refuse refund requests, and if the patient is not satisfied with the service that is provided, he can contact customer service to discuss the problem you face, as the request is reviewed, and then generally notified by phone or e-mail within two to 10 working days. If the patient is not satisfied with the result, he has the right to file a complaint with the bank or card provider. his credit for any refund, as this will be investigated thoroughly by our team and the bank, or credit card provider.
Refunds are paid only through bank transfers, it is not in cash or by checks, as no refunds will be issued unless the customer provides his bank account or credit card details, and sometimes the refund period can take 21 working days.
The patient’s knowledge of his agreement to acknowledge the non-attendance policy after his reservation for remote health care, which states that the patient may be required to pay the price of the service, and any fees from the medical service provider, or from the operazi site, the best site for surgeries in installments in Egypt, and that If the telemedicine session appointment is not attended, and this is applied without prior contacting the appointment scheduling staff, as this applies on an individual basis according to each medical service provider
Persons under the age of 18 who use the operazi platform for installment surgeries must obtain the consent of their parent or legal guardian when using this service and treatment.
The patient agrees that he has read and understood each of the above conditions, and the telemedicine service, with the need to comply with the service policies and procedures of the health care provider, and those of our site.
The patient's consent to participate in the telemedicine service, that is, via video technology, which is located on the operazi site, the best site for surgical operations in installments in Egypt.
The patient’s consent to choose the service that is provided through telemedicine with the attending physician, and the specialty that he will choose, as wrong choices in choosing the doctor, type of service, and therapeutic specializations will cause exclusion from the response policy.
It is necessary to know that the telemedicine service is not the same as the patient will receive when visiting the medical care provider directly, as the patient has complete freedom to personally go to any service provider of his choice whenever he wants.
Knowing that there are some methods of therapeutic and medical care, examinations and physical examinations, which may not be performed by doctors who provide telemedicine service.
Sometimes there may be some potential defects in the use of telemedicine technology, such as interruptions in transmission, poor communication, and some technical difficulties, as that service depends on the quality of communication between the patient and the service provider, and operazi is the best site for operations Al-Jarhiah in installments in Egypt is not responsible for such defects and difficulties.
The responsibility for ending the video communication to complete the telemedicine service rests with the patient or the health service provider, as one of the two parties to the communication can end the conversation, or call without completing and ending the session, and the operazi site for surgeries in installments is not responsible for that.
It is necessary to know that the telemedicine service is not recorded with video and sound at any time, but only some information that may be related to the timing of the service is stored securely.
The patient's consent to allow the sharing of his health information and medical condition with the health care provider and insurances, for scheduling and billing work.
If the patient uses the telemedicine service during emergency cases, the patient should contact the emergency service, as operazi is the best site for installment surgeries in Egypt and the health care provider is not responsible for emergency care and treatment.
It is important for the patient to know that the bills for the telemedicine service will be sent to him by the health service provider, and operazi for surgeries in installments, whether he has his own medical insurance or not.
