First: Refund Policy
Our return and refund policy for the services offered by the operazi platform for surgeries in installments is governed by what are known as “fair use” policies, which are rules that may be set by retailers and providers of services and goods that manage how any money customers wish to return and exchange goods and unwanted goods and services that they purchased. Return policies tell customers which items and services can be returned for what reasons, and within a specific time frame in which returns are accepted.
Therefore, please read the following items carefully and accurately, due to their importance in knowing the return policy on the operazi site, the best site for surgical operations in installments in Egypt, as follows:
Return management fee
It is the refund of any money by the operazi platform site for surgical operations in installments, which will incur administrative fees, as the maximum refund administrative fee imposed by our site is $ 2, and it is paid in the local process that is equivalent to this amount, with the addition of the value added tax (VAT) ) applicable.
Administrative fee for cancellation
Any cancellation by the customer of the services of the operazi platform site for surgical operations is considered in installments in addition to the administrative fee, in which the maximum administrative fee for cancellation is $ 2, and it is paid in the local currency that is equivalent to this amount, in addition to adding the applicable value-added tax.
transfer fee
Some providers of bank cards and electronic payment applications may impose some fees on transactions and financial transfers, and the operazi platform for surgeries in installments deducts those fees on their behalf, and the operazi site, the best site for surgeries in installments in Egypt, does not bear any role in applying, canceling and increasing those Fees, as the customer must discuss the issue of these additional fees for money transfer with banks and payment applications, and there may be some additional financial fees imposed by some bank cards in addition to financial transaction fees.
Cancellation fees for medical service providers
It is well known that any surgery requires the intervention of a large team and a wide and large coordination with many specialists in health care providers, such as surgeons, anesthesiologists, nurses, etc.
Of course, this needs certain requirements, equipment, and consumables to be present in those surgeries, as cancellation and rescheduling procedures require a lot of time and financial expenses, and there is a cost to the operating room for not using it as a result of late cancellation.
Therefore, the majority of medical service providers understand that sometimes it may become necessary to reschedule or cancel surgery due to personal reasons or unforeseen circumstances, and some of them will do so without cancellation fees if it is done in time.
In addition, clients and patients who did not attend the date of the scheduled surgery, and did not notify the medical service providers 7 days before the operation, the medical service provider may impose a “no-show or cancellation” fee. From this decision to impose or cancel this fee, and therefore it is necessary to contact the medical service provider to resolve any issues related to rescheduling or cancellation fees, and any solution to this, the medical service provider must inform the operazi platform team for surgeries in installments as soon as possible to facilitate recovery procedures.
Cancellation by our site
If we are unable to provide the medical service for any urgent reasons beyond our control, Operazi, the best site for installment surgeries in Egypt, will fully refund the fees, but we cannot guarantee fees with medical service providers, or other third parties.
Refund and cancellation requests
To cancel the reservation and get a refund, you must first inform the operazi platform for surgical operations in installments or the medical service provider of the cancellation decision by means of a written message, e-mail, or cancellation via the website, as the verbal cancellation must be done by the patient himself Unclear requests for cancellation will not be considered.
Refunds for booked transactions
If the customer or patient booked surgeries in installments, or a medical intervention through the Operazi website, the best site for installment surgeries in Egypt, and paid a fee for these services through our website, we can only refund him through some of the following methods mentioned, Which:
The medical service provider did not refuse or cancel the surgical operation or medical intervention, as in that case the operazi platform for installment surgeries will need to receive official confirmation from the medical service provider, as this confirmation can take up to 5 days for verification work, after which a full refund will be issued minus administration fees and applicable VAT only.
If the patient did not perform the surgery or medical intervention for unforeseen reasons or force majeure, the refund amount will be fully returned minus administrative fees and applicable VAT.
If the patient did not undergo the surgery or medical intervention as a result of his death before the operation, the full refund amount will be returned minus administrative fees and value-added tax.
Methods of refunding the operazi platform services for surgeries in installments for tourism or insurance facilitation
The medical tourism services provided by Operazi are considered the best site for surgeries in installments in Egypt. They may require coordination and sometimes reservations and organization. Cancellation in upcoming cases will lead to the following:
Cancellations less than 14 days in advance will result in a fee of $5 plus applicable VAT.
Cancellation before 7 days will result in a fee of $10 plus VAT.
Cancellations less than 3 days in advance will result in a fee of $20 and applicable VAT.
Cancellation without any notice, or failure to appear at the medical service provider, will lead to no refund of any money.
In cases of medical insurance, there will be no refunds.
Methods of refunding telemedicine services on the Operazi site
Please note that once the reservation date is confirmed, it means that we at operazi, the best site for installment surgeries in Egypt or the medical service provider, have reserved a dedicated and exclusive time for you, so please try to avoid the refund fee by providing a quick cancellation notice.
If the patient cancels a telemedicine session more than 2 hours before the scheduled time, the full amount will be refunded after deducting the refunded administration fee and any other transaction fees if any.
If the patient does not show up for the surgery or medical intervention or fails to show up on time without cancellation or proper excuse, 50% of the full amount will be deducted along with the refunded administration fee, cancellation fee and any processing fee if any.
If the video consultant does not occur in the telemedicine service as a result of any technical problems or unforeseen circumstances related to an employee of the operazi site for surgical operations in installments, the full amount will be refunded without any deductions or administrative fees, and the refunded amount will be returned within a period that may range from 7 to 14 days, and it may take longer with some payers of the amount via bank cards.
If the video consultation does not occur in the telemedicine service due to any problems or technical conditions related to the medical service provider, a full refund will be made after confirmation from the service provider, and the amount will be returned within a period ranging from 7 to 14 days, but it may take A longer time for some people with bank cards, minus the transaction fee, if any.
Important note:
Operazi, the best site for surgeries in installments in Egypt, reserves the right to refuse or cancel any request at its own discretion, and the site does not provide any guarantees at the time of refunding any amounts that appear in the patient's bank cards and bank account.
Second: online payment policy
General terms and conditions for online payments
Once the Applicant accepts these Terms and Conditions, he/she may register and benefit from the Services.
The rights, obligations and pledges are subject to the laws in force in Egypt, as well as any directives /Procedures from the Government of Egypt to resolve disputes.
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including the warranty disclaimers and limitations of liability set forth in this Agreement, then the invalid or unenforceable component shall be
These terms and conditions constitute the entire agreement between the applicant and operazi, the best site for installment surgeries in Egypt, and these terms and conditions supersede all previous or contemporaneous communications and proposals, whether electronic, oral or written, between the applicant and the site.
The printed version of these Terms and Conditions and any notice given in electronic form in judicial or administrative proceedings based on or relating to these Terms and Conditions shall be permitted to the same extent and subject to the same conditions as other business documents and records.
Entries in the books of the Operazi site or the payment service providers kept in the normal course of business of the site and / or the payment service providers in relation to the transactions covered by these terms and conditions and the issues contained therein shall be binding on the applicant and shall be conclusive evidence of the sincerity of and accuracy of treatment.
Neither the operazi site for surgeries in installments nor its payment service providers will be liable for any inaccuracy, error, delay or omission:
For any data, information or message.
Send or deliver any such data, information or message.
Any loss or damage arising from or resulting from any inaccuracy, error, delay, omission, non-performance or interruption in any such data, information or message.
Under no circumstances shall Operazi and/or the payment service providers, their employees, directors and third-party agents involved in the processing, provision or administration of the Services be liable for any direct, indirect, incidental or special damages. or consequential, or any damages whatsoever.
Operazi, the best site for installment surgeries in Egypt and the payment service provider(s), shall not be liable whatsoever for any financial or other damage incurred by the applicant due to:
Delay, failure, interruption or corruption of any data or other information transmitted in connection with the use of the Payment Gateway or associated Services.
• Any interruptions or errors in the operation of the Payment Gateway.
